Returns & Exchanges
1. Please contact customer service by submitting a ticket on our website, stating the item and reason you want to return. We will get back to you within 24 hours. Your patience will be greatly appreciated.
2. After receiving our return instructions from us, please pack the returned items in the original packaging.
3. Deliver your package at the local post office.
4. Most returns will be processed within 3 working days after we receive your package. We will send the refund to your payment account. After the refund is issued, you will receive a confirmation email:email@example.com / firstname.lastname@example.org.
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Note: The original shipping fee and insurance are non-refundable.
If you wish to return the item to the nearest return address, please contact us by email as soon as possible, and our customer service representative will contact you within 24 hours.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.